Terms & Conditions

1. GENERAL

The content and information displayed on this website, including information about Rudray Resort, its accommodation, facilities, dining, events and other hospitality services, is provided for general information and booking purposes.

By accessing or using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

During your stay at Rudray Resort, all guests are required to follow the resort's house rules, safety guidelines and applicable property policies.

2. ABOUT THESE TERMS

These Terms & Conditions, together with our booking policies, cancellation policy, payment terms, privacy policy, special offer terms and any other policies displayed on this website, constitute the terms applicable to your use of our website and hospitality services.

By using this website or making a reservation through it, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use this website or make a reservation through the website.

3. RESERVATIONS & BOOKINGS

All reservations are subject to availability and confirmation by Rudray Resort. Guests are responsible for checking their booking details, including dates, number of guests, room type, rates and applicable taxes before completing a booking.

A reservation will be considered confirmed only after the booking confirmation has been issued by Rudray Resort or its authorised booking/payment system.

The guest must provide accurate and complete information while making a reservation. Rudray Resort reserves the right to cancel or modify a reservation where inaccurate, incomplete or fraudulent information has been provided.

4. CHECK-IN & CHECK-OUT

Guests must comply with the check-in and check-out timings communicated at the time of booking or by the resort.

Early check-in and late check-out are subject to availability and may be subject to additional charges.

Guests may be required to present valid identification and booking confirmation at the time of check-in.

5. GUEST INFORMATION

Guests agree to provide true, accurate and complete information when making a reservation or communicating with Rudray Resort.

Any change in guest details, occupancy or booking information should be communicated to the resort as soon as possible.

6. PAYMENT & PRICES

Room rates and other service charges will be displayed at the time of booking. Applicable taxes and additional charges, where applicable, will be communicated before completion of the reservation.

Rudray Resort may accept payment through available payment methods displayed on the website or at the property.

A booking may require advance payment, partial payment or payment at the property, depending on the rate plan and booking conditions selected by the guest.

Rudray Resort reserves the right to correct pricing or availability errors and, where necessary, contact the guest regarding the affected reservation.

7. CANCELLATION & REFUND

Cancellation and refund conditions may vary depending on the room type, rate plan, promotional offer and booking conditions selected at the time of reservation.

Guests should carefully review the cancellation policy displayed before completing payment.

Refunds, where applicable, will be processed according to the applicable cancellation and refund policy.

8. MODIFICATION OF RESERVATION

Requests to modify a confirmed reservation are subject to availability and the applicable booking conditions.

Changes to dates, number of guests, room category or other booking details may result in a change in the applicable rate or additional charges.

9. RESORT HOUSE RULES

All guests and visitors are required to follow the house rules and instructions provided by Rudray Resort.

• Guests must respect the property, staff and other guests.
• Guests must follow applicable safety and security instructions.
• Any damage caused to resort property may be charged to the responsible guest.
• Illegal activities are strictly prohibited on the property.
• Guests must comply with applicable laws and resort policies.

10. CHILDREN & EXTRA OCCUPANCY

Children and additional occupants are subject to the occupancy limits and policies applicable to the selected room type.

Additional charges may apply for extra guests, extra beds or other additional services where applicable.

11. PROPERTY CONTENT & IMAGES

Images, photographs, descriptions and other information displayed on the website are intended to provide general information about Rudray Resort and its services.

Actual room layouts, furnishings, views and facilities may vary depending on the room category and availability.

12. WEBSITE USE

You agree not to misuse this website or knowingly introduce viruses, malware, harmful code or other material that may damage or interfere with the operation of the website.

You must not attempt to gain unauthorised access to the website, server, database or any system connected with the website.

The website must not be used for any unlawful, fraudulent or unauthorised purpose.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including text, graphics, photographs, logos, design elements and other materials, belongs to Rudray Resort or its authorised content providers and may not be reproduced or commercially used without permission.

14. THIRD-PARTY SERVICES

The website may use third-party services such as payment gateways, booking systems, maps or other service providers.

Such third-party services may be governed by their own terms and privacy policies. Rudray Resort is not responsible for policies or practices outside its reasonable control.

15. LIMITATION OF LIABILITY

Rudray Resort will take reasonable steps to provide the services described on the website. However, certain services or facilities may occasionally be unavailable due to maintenance, safety requirements, operational issues or circumstances beyond reasonable control.

To the extent permitted by applicable law, Rudray Resort shall not be responsible for losses arising from circumstances beyond its reasonable control.

16. PERSONAL INFORMATION

Personal information provided while making a booking or using the website will be handled in accordance with our Privacy Policy.

Guests should review the Privacy Policy before providing personal information through the website.

17. FORCE MAJEURE

Rudray Resort shall not be responsible for failure or delay in providing services caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, emergencies, strikes, public disturbances, pandemics, infrastructure failures or other similar events.

18. CHANGES TO THESE TERMS

Rudray Resort may update or modify these Terms & Conditions from time to time. Updated terms will be published on this page.

Guests are encouraged to review this page periodically for any changes.

19. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction as determined under Indian law.

20. CONTACT US

If you have any questions regarding these Terms & Conditions, reservations or resort policies, please contact Rudray Resort.